Thursday, March 10, 2011

Six Conflict Resolution Techniques

The success of project managers in managing their project teams often depends a great deal on their ability to resolve conflict. Different project managers may have different conflict resolution styles.

There are six general techniques for resolving conflict, which are described below:
  • Withdrawing/Avoiding. Retreating from an actual or potential conflict situation.
  • Smoothing/Accommodating. Emphasizing areas of agreement rather than areas of difference.
  • Compromising. Searching for solutions that bring some degree of satisfaction to all parties.
  • Forcing. Pushing one's viewpoint at the expense of the others; offers only win-lose solutions.
  • Collaborating. Incorporating multiple viewpoints and insights from differing perspectives; leads to consensus and commitment.
  • Confronting/Problem Solving. Treating conflict as a problem to be solved by examining alternatives; requires a give-and-take attitude and open dialogue.
Successful conflict management results in greater productivity and positive working relationships. When managed properly, differences of opinion can lead to increased creativity and better decision making.

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