Sunday, March 20, 2011

Project Communications Management

Project Communications Management includes the processes required to ensure timely and appropriate generation, collection, distribution, storage, retrieval, and ultimate disposition of project information. Project managers spend the majority of their time communicating with team members and other project stakeholders, whether they are internal (at all organizational levels) or external to the organization. Effective communication creates a bridge between diverse stakeholders involved in a project, connecting various cultural and organizational backgrounds, different levels of expertise, and various perspectives and interests in the project execution or outcome.

According to PBMOK, there are five processes in the Project Communications Management, which are:
  1. Identify Stakeholders. The process of identifying all people or organizations impacted by the project, and documenting relevant information regarding their interests, involvement, and impact on project success.
  2. Plan Communications. The process of determining the project stakeholder information needs and defining a communication approach.
  3. Distribute information. The process of making relevant information available to project stakeholders as planned.
  4. Manage Stakeholder Expectations. The process of communicating and working with stakeholders to meet their needs and addressing issues as they occur.
  5. Report Performance. The process of collecting and distributing performance information, including status  reports, progress measurements, and forecasts.

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